Reference

sultan799 Privacy Policy for Your Account

The sultan799 Privacy Policy explains how we collect, use and protect details connected with your account, device and wallet activity.

Account dataWallet recordsCookie choicesAccess requests
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sultan799 sultan799 Privacy Policy for Your Account
CONTACT ROUTES

Where to Ask About Privacy Policy

A clear contact route helps you ask what we hold, why we use it or how to correct an account detail. Use the support path connected to your account rather than sending wallet credentials through an open message. Include your registered phone number only when requested, and describe the issue without sharing a password or verification code. Our support team can direct privacy questions, login concerns and payment-record queries to the right handling path.

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Account privacy

Ask through the account support path when you want a copy of personal data, a correction to your phone detail or an explanation of a record connected with your login. We may ask for account checks before discussing private details.

Wallet records

For a DANA, OVO, GoPay or QRIS reference, provide the transaction date and receipt number through support. We use those details to locate the record while avoiding requests for your wallet PIN, password or one-time verification code.

Access questions

If the Privacy Policy page or your account area does not open, contact support through the available account channel and mention your device type. We can explain the next privacy step without asking you to install an unlisted app.

DATA HANDLING

What Happens to Your Account Data

We handle Privacy Policy requests with the same account checks used for ordinary access: we need to know that the request comes from the account holder before releasing or changing personal data.

Collection

When you open an account, we collect the details needed for account access, including contact information and phone verification status. When you browse from mobile or desktop, technical details such as device type and session time may be recorded.

Cookies

Cookies can keep a session active, remember a language or preserve a selected page setting. You can manage cookies in your browser. Removing them may require you to sign in again before reaching the lobby or account area.

Account security

We use account checks around login and phone verification to reduce unauthorised access. Never send us your password or one-time code. If your device changes, sign in through the usual browser path and contact support if the account check stalls.

Payment matching

A payment reference helps us match a DANA, QRIS, OVO, GoPay, bank transfer or virtual account request with your account. We use the reference for status checks, not to access your wallet balance or wallet credentials.

Retention

We retain account, support and transaction references for the period needed to operate the service, resolve disputes and meet applicable obligations. A deletion request may be limited where a record must remain for a stated legal or security reason.

Your request

You may ask for access, correction, clarification or deletion of eligible personal data through support. Tell us which account detail concerns you and use your registered contact route; we may verify ownership before taking action.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the account, device and payment questions we hear most often from Indonesian customers. If your situation is different, contact us through the account support path with the smallest amount of personal detail needed to locate your record.

The sultan799 Privacy Policy covers account details, phone verification, device and session records, cookies, support messages and payment references. It explains why we use each category, how we protect access and how you can ask about, correct or delete eligible data.

Yes. The Privacy Policy includes references connected with DANA, OVO, GoPay and QRIS, plus bank transfer and virtual account records. We use a receipt or transaction reference to check status and match an account; we do not ask for your wallet PIN.

Contact us through the account support path and ask for a personal data access request. State the registered contact detail and the type of record you want located. We may complete an ownership check before releasing account, device or support information.

You can ask us to correct an inaccurate phone number or account detail under the Privacy Policy. Send the request through your registered support route and explain the change. We may require phone verification or another account check before updating it.

On mobile, cookies can keep your session active and remember selected settings while you move between the account page and lobby. Browser controls let you remove or restrict them. After removal, you may need to sign in again and repeat phone verification.

We keep personal and transaction references for the time needed to provide account access, answer support questions, resolve disputes and meet applicable obligations. If you request deletion, we explain when a security, dispute or legal reason means a record must remain.

Yes. Access and eligibility depend on local law. Our Privacy Policy applies to data handled through the service, but local rules may affect whether you can open or use an account. Contact support if you need help understanding an access-related data request.

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